Returns & Refunds

At Yolla Co-Op, we aim to deliver high quality products and we want you to be completely satisfied with your purchase. If you realise something's not quite right once you've placed your order, please contact our team as soon as possible so we can attempt to amend your order before processing.

Upon receiving your products, if you're not happy with your products for any reason, please contact your local store within 14 days.

When you contact our team, please include the following information so we can process your request as quickly as possible:

• Order Number
• Name
• Member Number (if applicable)
• Phone Number
• Your Request Information

Please note that certain return/refund/exchange conditions may apply depending on the product purchased and the supplier. For any questions, please contact us prior to placing your order, if possible, and our team will be happy to help. 

Please also note that we do not accept any returns or exchanges for customised orders due to any errors submitted by the customer.

Yolla Co-Op reserves the right to deny a return if it does not meet the outlined conditions.

 

Refunds
If you have an accepted product(s) for refund, you will be asked to return the item(s) you received to your local Yolla Co-Op store, or to:

Yolla Co-Op
83 Mount Hicks Rd
Wynyard TAS 7325

Once your products have been received, inspected and approved we will then process your refund via your original method of payment.

 

Exchanges
If you have an accepted product(s) for an exchange, you will be asked to return the item(s) you received to your local Yolla Co-Op store, or to:

Yolla Co-Op
83 Mount Hicks Rd
Wynyard TAS 7325

Once your products have been received, inspected and approved we will then initiate your requested exchange item(s).

If the total of your exchange order is greater than your returned item(s), we will contact you for you to complete your payment of the balance.

If the total of your exchange order is less than your returned item(s), we will refund the difference back to your original payment method.

 

Damaged, Faulty or Incorrect Orders
If your order was incomplete, incorrect, faulty or damaged please contact us immediately. We ask that you also include photos of incorrect/damaged/faulty item(s) for our reference. Once we have received your advice of any faulty or damaged goods, we will be in contact with you and will aim to resolve the issue as soon as possible.